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Wiley & Mathews
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How can I build a better relationship with my clients?

As a business owner in Ohio, your clients are integral to having a successful enterprise. Accordingly, it’s important that you forge strong relationships with your clients in the long-term, which allows for greater access to opportunities while also establishing a reputation for fair-dealing. Entrepreneur offers the following advice on how to make the relationships you have with your clients the very best they can be.

Make transparency a must

You always want your client to be informed about your processes. Not only will it build trust, but it will also ensure that you’re on the right track. By being transparent you can get any potential issues out of the way, which is helpful for mitigating conflict. Honesty is also crucial, even if you’re delivering news your client may not want to hear.

Go above and beyond

Some businesses believe that once their specific goals have been met their job is done. While this is technically true, it won’t win you any praise from your clients, which is vital for growing your business. Instead, try to look for ways to go beyond expectations to really make your mark on your client. Lending additional assistance will help your client reach their goals, and they’ll be more likely to speak about your services favorably to associates.

Look at the big picture

While it’s natural to focus on those tasks you’re responsible for, looking at the bigger picture is usually the best tact to take. For instance, any good ideas you have to offer will only be useful if they help the company grow overall. Try to tune-in to your client’s larger goals so you can offer help in those areas.

 

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